RC MOVE
Paratransit Service
RC MOVE is our door-to-door transportation for area ADA-certified residents. Schedule your ride and we’ll get you where you need to go in our Fixed-Route service area.
Service Hours
5:15am – 3:45pm
Monday – Friday
Fares
Our standard transportation hours are Monday thru Friday 5:15am to 7pm.
| Fare Type | Amount |
|---|---|
| ADA Passengers | $3 |
Exact fares must be paid when you are picked up. Drivers are not permitted to go into your purse or wallet to get fares. If you are not able to get money out yourself, have it prepared ahead of time. Drivers do not carry change and are not allowed to take you anywhere to get change. Drivers are not permitted to accept tips.
Personal care attendants (PCAs) ride free. You are allowed to schedule 1 fare-paying companion. Companions pay the same fare as the registered customer. Additional companions may be scheduled based on space availability.
Passes
| Pass Type | Amount |
|---|---|
| 10 Ride Pass | $30 |
| 20 Ride Pass | $60 |
RC MOVE passes may be purchased at one of the following locations:
TACC Administrative Office: 339 W. Michigan Avenue, Battle Creek, MI 49037
Full Blast: 35 Hamblin Avenue W, Battle Creek, MI 49017
City Hall: Treasurer’s Office, 10 N. Division, Battle Creek, MI 49014
RC MOVE passes may be purchased at one of the following locations:
TACC Administrative Office
339 W. Michigan Avenue, Battle Creek, MI 49037
Full Blast
35 Hamblin Avenue W, Battle Creek, MI 49017
City Hall
Treasurer’s Office, 10 N. Division, Battle Creek, MI 49014
Scheduling a Ride
Ordering Information
Reservations may be made by calling 269-966-3474 between the hours of 8am-5pm, Monday – Friday.
ADA Eligible
Under the Americans with Disabilities Act (ADA), Ride Calhoun must provide next day service to our customers who have been certified as “ADA” due to their inability or difficulty in using the regular route bus service. Contact us at 269-966-3474 to request an application if you would like to be considered as ADA certified.
Reservation Procedures
All customers wishing to utilize the Paratransit service must be registered 24 hours in advance. To register or make reservations, contact dispatch by calling 269-966-3474, then press 2, Monday through Friday, during the hours of 8:00am – 5:00pm.
ADA certified customers may schedule next day service for Mondays and the day after a holiday by calling 269-966-3474 and leaving a voicemail. Please provide your name, the trip request information and a phone number where you can be reached.
When you call to reserve a trip, please have the following information ready to give to the dispatcher:
- Your name, address and phone number.
- The day and date you wish to schedule the trip.
- The origin, destination, and desired time of your trip. The dispatcher will ask you to schedule your return trip, if needed, at the time that you make your initial trip reservation. Please be specific on which building and/or entrance you wish to use.
- Any special needs you may have, such as a mobility device, visually impaired, etc.
- Anybody traveling to assist you (PCA) and companions. You are allowed to schedule one (1) companion. Additional companions may be scheduled based on space.
Same day service is available to our registered customers if time requested is available. We require a one (1) hour notice for same day service.
ReservationTips
- Having your information organized helps the dispatcher take your reservations in an efficient manner.
- Have pen and paper ready and write down your scheduled trips that the Dispatcher gives you.
- Keep a list of all your reservations.
- Allow at least 45 minutes for your trip if you must arrive by a specific time, in case the ride is shared or the vehicle is running late. We try not to keep you on the vehicle longer than necessary. However, shared rides allow us to accommodate more customers.
- Tell the Dispatcher what building entrance you wish to be picked up at if there is more than one. This saves the driver from having to look for you.
- If plans change and you do not need your trip, you must cancel one (1) hour before the scheduled trip by calling the dispatcher. Any change to your reservation must be made with the dispatcher and not the driver.
- When canceling, please give the dispatcher your name and trip information. Make sure you also cancel your return trip if you will not need it. Be sure to ask for, and write down, your cancelation number.
Seat Belts
Seat Belt Use
Ride Calhoun has adopted a new safety rule for all customers riding a Paratransit van (regardless of the service the vehicle is providing): All customers will be required to use seat belt restraints.
Customers using mobility devices (wheelchair/scooters) will be required to use the shoulder and lap belt. The operator will provide assistance to those who need help properly securing the seat belt.
No-Show Policy
No-Show Policy
ADA customers are encouraged to contact dispatch 60 minutes before your scheduled pick-up window should you need to cancel your ride. The No-Show Policy is intended to encourage passengers to call in advance and cancel unneeded trip reservations and to allow us to accommodate other customers during that time frame. Passengers who continually fail to cancel or take their scheduled rides are reserving capacity that could be available to another passenger.
Complaint Procedures
ADA Complaint Procedures
Any individual wishing to file a complaint regarding discrimination, policies, or services with respect to customers with a disability, may contact 269-966-3474 (press 4). All complaints will be documented and provided to the Operations Manager for investigation.